Field Technician

$41,600 - $41,600/Yr

Spectrum - Colville, WA

Full-time - Entry Level

Colville, WA

Telecommunications

About the position

The Field Technician position at Spectrum is an entry-level role focused on delivering essential technology services to customers. Technicians will receive comprehensive training to install, repair, and educate customers on Spectrum's products, ensuring high-quality service and customer satisfaction. This role offers opportunities for career advancement within the company, from technician to supervisory or managerial positions.

Responsibilities

• Install and repair services for residential customers.
• Educate customers on the proper use of Spectrum services and equipment.
• Perform installations, disconnects, downgrades, and upgrades for customers.
• Provide world-class customer service during all interactions.
• Work independently in various outdoor conditions using hand tools.

Requirements

• High School diploma, GED, or equivalent work experience.
• Technical aptitude and problem-solving skills.
• Ability to use computers and software applications.
• Strong communication and professionalism skills.
• Time management and organizational skills.
• Ability to interpret analytics from tools such as meters and handheld devices.
• Valid Driver's license with a satisfactory driving record.

Nice-to-haves

• Experience with hand tools and basic technical installations.
• Familiarity with customer service best practices.

Benefits

• Market leading pay starting at $20 per hour.
• 401(k) plan with company match up to 6%.
• Health insurance covering medical, dental, and vision needs.
• Paid time off including holidays, personal days, and vacation.
• Education assistance up to $10,000 per year for degrees.
• Company provided vehicle for work-related travel.
• Discounted Spectrum services.