Field Technician

Roland Machinery Co - Marengo, IL

Full-time - Mid Level

Marengo, IL

Merchant Wholesalers, Durable Goods

About the position

The Field Technician position at Roland Machinery Co. involves providing exceptional service and support for heavy equipment, focusing on troubleshooting, repairs, and reconditioning of various machinery. The role emphasizes maintaining strong client relationships and ensuring high-quality service standards while contributing to a positive team environment.

Responsibilities

• Maintains relationships with clients by providing service, support, information, and guidance; researching and recommending solutions.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competition.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending factory training.
• Contributes to team effort by accomplishing related results as needed.
• Responsible for troubleshooting, repairs and reconditioning of construction, municipal and highway related heavy equipment and related components.
• Always be expected to present a favorable company image in appearance, uniform, language, personal conduct, and while operating a company vehicle.
• Large Diesel Engine repair and servicing.
• Construction Equipment Hydraulic systems repair and Servicing.
• Construction Equipment Electrical systems repair and Servicing.

Requirements

• High School Diploma/GED is required.
• Trade school degree, or direct industry experience highly desired.
• Minimum of two (2) year's full-time heavy equipment experience required.
• Must possess a clean driving record; CDL preferred, not required.
• Possess a respectable set of hand tools to perform the hands-on responsibilities of the position.

Benefits

• Great Benefit Packages Available - Ask HR for details per location.