FinSimple Loss Prevention CSR

Ford - Montpelier, VT

Full-time - Entry Level

Remote - Montpelier, VT

Transportation Equipment Manufacturing

About the position

The FinSimple Loss Prevention Customer Service Representative (CSR) at Ford Motor Company is responsible for providing account support to customers with payment delinquencies, performing skip-tracing and collection duties, and maintaining a professional demeanor while navigating various system applications. This role emphasizes strong communication, analytical, and problem-solving skills to ensure customer satisfaction and compliance with company policies. The CSR will also support sales initiatives and contribute to a culture of diversity and inclusion within the organization.

Responsibilities

• Provide account support to identify solutions for customers with payment delinquencies.
• Perform skip-tracing and collection duties to determine customer contact information and make account payments current.
• Navigate through a variety of system applications while speaking with customers directly.
• Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current.
• Maintain a professional demeanor at all times, including attendance and promptness.
• Identify issues and risks to the Company and keep Management informed.
• Support the sales organization as required to complement business activities.
• Support a culture driven by a sales mindset to grow commercial market share and maintain high levels of service.
• Maintain brand awareness.
• Actively participate in action plans for meeting and exceeding Net Promoter Score (NPS) goals.
• Support inclusion and diversity initiatives by respecting and valuing differences among employees.
• Show team spirit by respecting the needs of others and offering help during busy times.
• Welcome positive coaching and learning opportunities to improve skills.
• Adhere to PII procedures and processes to safeguard customer information.

Requirements

• Proficient PC and typing skills, including Excel and Word.
• Comfortable with technology and adapting to ongoing changes.
• Available to work a flexible schedule Monday-Friday, including some evenings and holidays.
• Able to work a 40-hour work week plus limited overtime.
• Basic understanding of credit, financial analysis, sales, collections, and relationship management.
• Strong time management and follow-up skills.
• Proficient technical skills with Ford Credit Business Applications and Microsoft Office applications.
• Demonstrated business acumen and problem-solving skills.
• Sales and negotiation skills.
• Ability to perform multiple tasks simultaneously while maintaining organization and time management.
• Analytical and decision-making skills to independently identify and implement solutions.
• Interpersonal skills with the ability to adapt communication style as appropriate.

Nice-to-haves

• Bilingual skills (Spanish)
• Strong analytical skills

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments
• Vehicle discount program for employees and family members
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time