Final Mile Delivery Assistant Operations Manager

$50,000 - $80,000/Yr

Apogee Delivery & Installation - Portland, OR

Full-time - Mid Level

Portland, OR

About the position

The Operations Manager at Apogee Delivery and Installation is a pivotal role focused on enhancing the efficiency and effectiveness of home delivery operations. This position requires a seasoned professional with a strong background in logistics and team leadership, responsible for orchestrating seamless appliance deliveries while ensuring high-quality service and operational excellence. The role emphasizes financial acumen, particularly in managing P&L for contractors and company hubs, and involves leading a team of dispatchers to achieve performance metrics and customer satisfaction.

Responsibilities

• Orchestrate seamless home deliveries from start to finish, optimizing delivery routes for efficiency and cost savings.
• Lead and inspire a team of eight Dispatchers and Administrative staff, crafting training programs to enhance efficiency and customer service.
• Implement top-notch quality control measures to ensure product delivery safety and security, conducting regular audits.
• Collaborate with delivery staff and tech teams to leverage technology for route optimization, tracking, and communication.
• Act as the liaison between clients, independent contractors, and inventory, nurturing contractor relationships to enhance delivery capabilities.

Requirements

• Minimum of 5 years of experience in home delivery operations management.
• Strong leadership skills with the ability to motivate and guide a team.
• Proficient in route optimization software and logistics management systems.
• Exceptional organizational skills and problem-solving abilities.
• Experience working with independent contractors.

Nice-to-haves

• Familiarity with BestBuy software and processes.

Benefits

• Salary range of $65,000 - $80,000 per year, depending on experience.
• Up to 10% quarterly bonus based on performance.