Final Mile Delivery Operations Manager

$75,000 - $85,000/Yr

Apogee Delivery & Installation - Hayward, CA

Full-time - Mid Level

Hayward, CA

About the position

The Operations Manager at Apogee Delivery and Installation is a pivotal role focused on enhancing the efficiency and effectiveness of home delivery operations. This position requires a dynamic leader with a strong background in logistics and a passion for customer service, responsible for overseeing a team of dispatchers and ensuring seamless delivery processes. The role emphasizes financial acumen, particularly in managing P&L for contractors and company hubs, while also leveraging technology to optimize delivery routes and improve operational performance.

Responsibilities

• Orchestrate seamless home deliveries from start to finish.
• Revolutionize delivery routes for efficiency and cost savings.
• Lead and inspire a team of eight Dispatchers and Administrative staff.
• Craft training programs to enhance team efficiency and customer service.
• Implement quality control measures to ensure product delivery safety and security.
• Conduct regular audits to maintain high service standards.
• Collaborate with tech-savvy staff to optimize routes and improve communication.
• Act as a liaison between clients, independent contractors, and inventory.

Requirements

• Minimum of 3 years of experience in home delivery operations.
• Strong leadership skills to manage and motivate a team.
• Proficient in route optimization software and logistics management systems.
• Exceptional organizational skills and problem-solving abilities.
• Experience working with independent contractors.

Nice-to-haves

• Familiarity with BestBuy software and processes.

Benefits

• Competitive salary ranging from $75,000 to $85,000 per year based on experience.