Finance/Business Manager - Old Glory Harley-Davidson

Old Glory Harley-Davidson - Laurel, MD

Full-time

Laurel, MD

Motor Vehicle and Parts Dealers

About the position

The Business Manager is responsible for helping to provide credit for customers who want to purchase motorcycles. This role involves structuring deals that comply with lender guidelines and dealership policies, resulting in quick funding and high customer satisfaction while upholding the highest ethical standards. The products sold include pre-paid maintenance, extended service plans, GAP, tire/wheel protection, among others.

Responsibilities

• Produce acceptable levels of revenue and profits for the dealership by selling Finance, Insurance, and Extended Service and Warranty programs to new and used motorcycle customers.
• Establish and maintain good working relationships with finance sources, factory and other appropriate contracts.
• Maintain files of active insurance and financial agencies.
• Proactively recruit and maintain sources for other Finance and Insurance Products.
• Meet or exceed monthly sales objectives and attain goals. Provide reports as requested.
• Pursue a continuing program of formal and informal education in the area of expertise to maintain, strengthen and broaden service. Join any relevant associations.
• Submit paperwork to/obtain approval from finance sources on all finance deals.
• Make a reasonable effort to convert cash deals to financed deals by selling the merits of financing versus paying cash.
• Setup finance forecasting in conjunction with the sales department forecasting to achieve the desired percent of penetration and income on a monthly and quarterly basis.
• Maintain a Finance & Insurance Logbook.
• Establish and maintain procedures to ensure timely and proper completion of all related paperwork. Check paperwork for correct title, line information, taxes, etc.
• Handle all Rate and Payment Quotations.
• Act as a liaison to all departments in matters concerning Finance & Insurance.
• Assist and support overall company policies and procedures and support the dealership's philosophy.
• Work cross-functionally with all departments with an emphasis on the Sales Department and Service Department.
• Institute and employ a feature/benefit selling methodology so that all customers receive consistent treatment.
• Ensure that the delivery of any new or used motorcycle is a 'custom experience' that will create a customer for life.
• Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
• Demonstrate commitment to the Dealership's Mission Statement and Core Values and act as a role model to the other Dealership Employees.
• Handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude and commitment to 'making things right'.
• Perform other related duties as assigned or requested.

Requirements

• Confidence in ability to be successful.
• Great attitude and outstanding work ethic.
• Ability to work well in a process driven environment.
• Self-starter and self-motivated.
• Adhere to a standard of professional ethics and be respectful to customers.
• Knowledgeable of state regulations regarding finance and the Fair Credit Reporting Act.
• Ability to structure deals in accordance with lender and dealership guidelines.
• Strong menu presentation and use the 300% rule at all times.
• Ability to disclose financial information to customers.
• Maintain good lender relations and evaluate new lender programs.
• Prepare weekly and monthly reports as requested by management.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• 2 years Finance and Insurance experience preferred.