Finance Business Operations Regional Specialist

Spectrum - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

10,001+ employees

Telecommunications

About the position

The Finance Business Operations Regional Support Specialist at Spectrum Reach plays a crucial role in ensuring the compliance and integrity of client accounts. This position involves analyzing and mitigating credit risk while serving as a point of contact for finance-related support to both internal and external partners. The specialist is responsible for enhancing customer experience and supporting business initiatives through effective communication and collaboration.

Responsibilities

• Ensure a positive customer experience through handling support requests via email, chat, and phone.
• Mitigate company risk by analyzing business credit worthiness and managing exposure through the review of customer accounts.
• Enforce company compliance and data integrity through the evaluation and approval of new client contracts.
• Support related business initiatives.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or related field or equivalent experience.
• Analytical and critical thinking skills to navigate informed credit risk decisions and multiple systems.
• Ability to effectively organize and prioritize tasks.
• Strong customer service skills to assist clients and sales teams across the footprint.
• Ability to work collaboratively and independently; highly motivated and detail-oriented.
• Ability to work under pressure and meet deadlines.
• Proficient in Microsoft applications.

Nice-to-haves

• Ability to communicate orally and in writing in a clear, straightforward, and professional manner.
• Familiarity with the advertising industry.

Benefits

• Opportunities for advancement
• Comprehensive pay and benefits package that rewards employees for their contributions
• Support for all aspects of employee well-being