Financial Aid Adviser

About the position

The Financial Aid Adviser at Oakland University plays a crucial role in coordinating financial aid program processing and providing guidance to medical students and their families regarding financial services. This position is responsible for managing financial aid accounts, processing applications, and ensuring compliance with financial aid regulations. The adviser will also conduct workshops and deliver exceptional customer service to a diverse population.

Responsibilities

• Coordinate financial aid program processing.
• Manage financial aid program accounts.
• Provide assistance with financial services advising.
• Counsel medical students and parents about financial services, financial aid, financial literacy, student accounts, billing, payment plans, and student employment.
• Process financial aid applications, including budgeting, packaging of awards, revising awards, verification, and resolving conflicting information.
• Deliver exceptional customer service through various communication systems.
• Conduct workshops, seminars, and presentations about financial assistance programs.
• Demonstrate integrity and ethical behavior in working with confidential information and maintain a high level of confidentiality.
• Coordinate procedures to fulfill regulatory requirements.
• Ensure financial aid program compliance with regulations and policies.

Requirements

• Bachelor's degree in a related field or an equivalent combination of education and/or experience.
• A minimum of three years of work experience in financial aid services, advising, and processing in higher education.
• Demonstrated knowledge of financial aid regulations, policies, and procedures.
• Working knowledge of current student financial assistance programs and financial service operations.
• Experience and knowledge in student account and billing methods preferred.
• Demonstrated ability to work accurately and effectively with financial aid data and computerized systems.
• Ability to handle confidential data and prioritize workload in a multi-person office.
• Ability to manage multiple tasks.
• Effective customer service skills.
• Excellent organizational, time management, and analytical skills.
• Excellent communication skills and ability to communicate effectively with a diverse population of students, parents, and staff.
• Meet eligibility criteria to obtain access to federal websites needed to perform job functions.

Nice-to-haves

• Master's Degree.

Benefits

• 403(b)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance