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Massachusetts General Hospital - Boston, MA
posted 3 months ago
About the position
The Financial Aid Counselor at MGH Institute of Health Professions plays a crucial role in providing exceptional customer service and comprehensive financial aid counseling to students. This position involves advising students and families on the financial aid process, developing individual financing plans, and ensuring effective communication regarding financial aid information. The counselor collaborates with various departments to enhance the student experience and presents financial aid information at institute events.
Responsibilities
- Respond to financial aid inquiries via email, phone, and meetings; provide exceptional customer service to inform prospective students, applicants, and enrolled students about the financial aid application process and their current status, clarifying/interpreting relevant federal aid policies and procedures that affect borrowing and loan refunds.
- Create, edit, and ensure timely, consistent communications of financial aid information (virtual and print).
- Remain current regarding Institute and federal financial aid policies.
- Assist with presenting financial aid information at IHP events.
- Perform other related duties within OES in support of Financial Aid, admission, student services, and registration as necessary.
Requirements
- Bachelor's Degree preferred.
- Excellent organizational, time management, verbal and written communication skills, and strong interpersonal skills are required.
- High attention to detail required.
- Basic math skills required.
- Minimum 1 year experience in customer service preferred.
- Knowledge of federal financial aid procedures and regulations and current issues in financial aid preferred.
- Experience with Colleague Financial Aid Module and Federal Direct systems preferred.
Nice-to-haves
- Experience with Colleague Financial Aid Module and Federal Direct systems preferred.
Benefits
- Health insurance coverage
- Dental insurance coverage
- 401k benefit for retirement savings plan
- Flexible scheduling options
- Professional development opportunities
