Financial Aid Specialist, Student Financial Center

University of Oklahoma • Norman, OK

445d • $40,000 - $40,000

About The Position

The Financial Aid Specialist at the University of Oklahoma plays a crucial role in simplifying the financial aid process for students, ensuring they are informed and engaged throughout their educational journey. This position focuses on providing support and guidance to students and families, fostering an environment of integrity, care, intentionality, and innovation. The specialist will handle various administrative tasks, communicate with students regarding their financial aid status, and assist in the verification process, all while contributing to the overall success of the Financial Aid Services department.

Requirements

• High School Diploma or GED.
• 24 months of financial aid general office, clerical, or related experience.
• Knowledge of financial aid regulations and processes.
• Ability to communicate verbally and in writing.
• Problem-solving skills.
• Customer service skills.
• Patience and professionalism in handling issues.
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).

Nice To Haves

• Experience working in a Student Financial Center.
• Knowledge of higher education.
• Familiarity with federal financial aid policies and procedures.

Responsibilities

• Update system checklists to reflect receipt of documents.
• Update forms for use on websites and office e-files.
• Communicate with students concerning additional documentation needed for financial aid processing.
• Review financial aid emails and respond to inquiries.
• Send out global email messages to students regarding various issues at the Director's request.
• Initiate the verification process and review documentation submitted by students.
• Notify counselors of awards so student records can be updated.
• Verify students' enrollment and accuracy of awards.
• Serve as the initial contact for students and parents, providing answers to basic application and processing questions.
• Provide general office and administrative support, including data maintenance and correspondence.

Benefits

• Health insurance
• Paid holidays
• Flexible scheduling
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED