Tennessee State University - Nashville, TN
posted about 2 months ago
The Financial Analyst II position in the Bursar Office at Tennessee State University is a full-time role that requires a commitment of 37.5 hours per week. The successful candidate will be responsible for delivering high-quality customer service to students, parents, sponsors, and colleagues. This role demands a solutions-oriented approach, where the analyst must quickly identify nuances in customer interactions and provide accurate responses to inquiries regarding student account financial transactions. The position involves analyzing and understanding complex financial issues, maintaining confidentiality, and exercising judgment in various situations. In addition to customer service, the Financial Analyst will engage in team responsibilities, striving to meet team goals while taking personal responsibility for individual tasks. Effective communication is essential, as the analyst will interact with students and parents through various channels, including telephone, email, and in-person meetings. The role also requires tact and diplomacy, especially when managing complicated conversations regarding student accounts. The analyst will monitor compliance with university policies on payment of student account charges, assist in the collection of outstanding debts, and maintain a working knowledge of applicable policies and regulations. This includes ensuring the accuracy of student account data through continuous analytical review and reporting. The position also involves reconciling student refunds, daily cashiering reports, and preparing journal entries as needed. The Financial Analyst will assist with fiscal year-end financial statements and perform other duties as assigned by the Bursar.