Financial Analyst - Operations Administration

$35,360 - $35,360/Yr

Midland States Bank - Rock Falls, IL

Full-time - Entry Level

Rock Falls, IL

Credit Intermediation and Related Activities

About the position

The Personal Banker - Bilingual position at Midland States Bank is focused on delivering exceptional customer service to a diverse clientele. This role requires effective communication skills and advanced knowledge of consumer and business banking products. The banker will identify referral opportunities, maintain customer relationships, and drive sales through service and knowledge, all while being proficient in both English and Spanish to assist multilingual customers.

Responsibilities

• Deliver exceptional customer service to diverse clientele.
• Identify referral opportunities to enhance customer service outcomes.
• Maintain a customer base and deepen existing relationships.
• Participate in community groups or events for networking opportunities.
• Determine consumer needs through needs-based questioning.
• Drive personal and team sales to achieve or exceed goals.
• Participate in outbound teleconsulting to expand client relationships.
• Run a teller drawer as needed and process customer transactions accurately.
• Train and mentor new hires on the banker system.
• Achieve or exceed personal and team goals as set.
• Participate in bank-sponsored community activities.
• Effectively communicate with customers in both English and Spanish.

Requirements

• 2-3 years of relevant work experience.
• Broad knowledge of bank systems, consumer loans, and deposit accounts.
• Cash handling and customer service background.
• Proven sales experience.
• Demonstrated proficiency in both English and Spanish is required.
• National Mortgage Licensing System (NMLS) registration required.

Nice-to-haves

• Experience in community engagement and networking.
• Familiarity with banking software and customer information systems.

Benefits

• Comprehensive healthcare coverage.
• Well-being benefits.
• Paid family leave.
• Generous paid time off.
• Employee Stock Purchase Plan.
• 401K plan with company match.
• Opportunity to participate in Non-Qualified Deferred Compensation plan.