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ECPI University - Virginia Beach, VA
posted 3 months ago
About the position
The Financial Assistance Advisor at ECPI University plays a crucial role in providing financial aid support and counseling services to both incoming and existing students. This position is dedicated to guiding students through the financial aid process, ensuring they understand their options for funding their education, and helping them achieve their academic goals. Advisors are expected to build strong relationships with students and utilize critical thinking and analytical skills to navigate financial aid eligibility and processes.
Responsibilities
- Advises students about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student.
- Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor and/or institutional guidelines.
- Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process.
- Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
- Analyzes system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation.
- Interfaces with students and lenders, employers and/or Student Services staff to resolve concerns.
Requirements
- Bachelor's degree preferred.
- 2-3 years of related experience.
- Any equivalent combination of education, experience, and/or training.
- Proficiency in Microsoft Office.
- Proficiency in CampusVue Student database, preferred.
- Utilizing AI tools preferred.
- Well-developed oral and written communication skills.
- Excellent organizational and analytical skills.
- Ability to quickly master new methodologies, technologies and systems.
- Ability to handle a high pressure environment with significant timeline pressures.
- Able to interact with employees, potential students and outside contacts of all levels, providing excellent customer service.
- Ability to work independently and with a team as well as with various constituents.
Benefits
- Tuition scholarship program available to full-time employees and their immediate family members after 90 days of employment.
- Competitive compensation and medical/dental benefit plans.
- PTO and holiday pay.
- 401(k) participation with possible employer contributions.
