Financial Center Assistant Manager- bilingual Spanish required

$56,077 - $79,477/Yr

Bank of America - Las Vegas, NV

Full-time - Entry Level

Las Vegas, NV

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Financial Center Assistant Manager at Bank of America is responsible for managing the operations of a financial center, ensuring effective functioning and adherence to policies. This role involves overseeing client interactions, driving operational excellence, and supporting team members in delivering a world-class client experience. The position requires bilingual proficiency in Spanish and a commitment to fostering a diverse and inclusive workplace.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world-class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Requirements

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves clients' financial lives
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Can be flexible to work weekends and/or extended hours as needed

Nice-to-haves

• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience in mortgage, retail and/or hospitality
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded

Benefits

• Paid time off
• Industry-leading benefits
• Access to resources and support for employees