Financial Center Manager - Carnegie and 79th Financial Center-

Bank of America - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Credit Intermediation and Related Activities

About the position

This position is responsible for managing a financial center and its employees on a day-to-day basis. The role focuses on operating as a business owner, fostering a team environment, and instilling a client-centric and risk-aware culture. The manager will ensure operational excellence and cohesive effectiveness while helping clients achieve their financial goals.

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Requirements

• 1+ years leadership experience demonstrated through one or a combination of coaching, training, or motivating a diverse work team
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
• Ability to collaborate effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves clients' financial lives
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Effective and confident communicator, comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Strong critical thinking and problem-solving skills to meet clients' needs
• Efficiently manages time and capacity
• Ability to manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Ability to interpret performance results, find opportunities to drive success and hold others accountable to results
• Flexibility to work weekends and/or extended hours as needed

Nice-to-haves

• 1+ years management experience including hiring, coaching, and developing direct reports
• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills

Benefits

• Competitive benefits to support physical, emotional, and financial well-being
• Opportunities to learn and grow
• Flexible work environment