Financial Center Manager Cleveland, OH area

Merrill Corporation - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Primary Metal Manufacturing

About the position

This position is responsible for managing a financial center and its employees on a day-to-day basis. The role focuses on operating as a business owner, fostering a team environment, and instilling a client-centric and risk-aware culture. The manager will ensure operational excellence and cohesive effectiveness while helping clients achieve their financial goals.

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world-class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• Breaks down barriers to create a more inclusive environment that supports company D&I goals
• Challenges end-to-end process efficiency and effectiveness, champion data-driven decision-making and removes obstacles to optimize operations
• Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
• Inspects and challenges risk controls, governance and culture to ensure timely identification, escalation, debate and remediation of risk across the organization
• Coaches to sustain and elevate organizational performance while differentiating to ensure pay for performance
• Efficiently allocates and manages resources across the organization to drive short and long-term profitability
• Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
• Mobilizes organizational resources to deliver the full range of the bank's capabilities to meet client needs and to gain competitive advantage

Requirements

• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves clients' financial lives
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently, and is comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Flexible to work weekends and/or extended hours as needed

Nice-to-haves

• 1+ years management experience including hiring, coaching, and developing direct reports
• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills

Benefits

• Competitive benefits to support physical, emotional, and financial well-being
• Opportunities to learn, grow and make an impact
• Flexible work environment