Financial Clearance Associate, Patient Access Boca Raton, $1,000 Bonus, FT, 8A-4:30P

$35,402 - $48,818/Yr

Baptist Health - Boca Raton, FL

Full-time - Entry Level

Boca Raton, FL

10,001+ employees

Hospitals

About the position

The Patient Access Representative at Baptist Health South Florida is responsible for obtaining and verifying patient demographic and insurance information, scheduling appointments and procedures, and ensuring a smooth patient flow in a call center environment. This role emphasizes quality metrics and requires knowledge of insurance requirements and revenue cycle operations, while also supporting departmental initiatives and training team members.

Responsibilities

• Obtain and verify necessary demographic and insurance information, including authorization/referrals/notifications.
• Schedule patient appointments and procedures, including initial, follow-up, and add-on appointments.
• Coordinate patient flow and ensure timely processing of patient inquiries.
• Maintain knowledge of practices used within the department to address patient questions and concerns.
• Assist in supporting go-lives and departmental initiatives, including onboarding and training team members.
• Participate in departmental committees and champion opportunities.
• Maintain knowledge of insurance requirements, pricing, financial assistance options, and overall revenue cycle operations.

Requirements

• High School diploma or equivalent required; Associate's Degree preferred.
• Minimum of 1 year Patient Access experience for internal staff; 1 year experience or 2 years in lieu of degree for external staff.
• Ability to work in a high volume, fast-paced work environment.
• Detail-oriented and organized with excellent customer service skills.
• Compassionate and possess strong interpersonal communication skills.

Nice-to-haves

• Knowledge of healthcare regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure.
• Understanding of insurance contracts, collections, authorizations, and pre-certifications.
• Working knowledge of Microsoft Office products and EMR applications.
• Knowledge of medical terminology.
• Bilingual in English and Spanish/Creole.

Benefits

• Competitive pay range of $17.02 - $23.47 per hour based on experience.
• Opportunities for professional development and training.
• Supportive work environment with a focus on compassionate care.