Financial Coach/Career Specialist

$58,944 - $87,356/Yr

City Of Boston - Boston, MA

Full-time - Mid Level

Boston, MA

Credit Intermediation and Related Activities

About the position

The Financial Coach/Career Specialist at the City of Boston is responsible for guiding clients towards achieving their financial and employment goals, ultimately fostering economic stability. This role involves conducting one-on-one coaching sessions, developing personalized action plans, and providing resources to help clients manage their finances effectively. The specialist will also engage in outreach efforts, conduct workshops, and collaborate with employers to enhance job opportunities for clients.

Responsibilities

• Articulate the mission, objectives, and programs of the CWF, the Office of Workforce Development, and the Worker Empowerment Cabinet.
• Conduct one-on-one financial coaching and engage clients in a long-term relationship.
• Assist clients in resolving existing problematic financial situations while emphasizing proactive financial management.
• Work with individual clients to develop a budget and provide strategies for budget improvements.
• Pull client's credit report/score and provide strategies for credit building.
• Document the client's balance sheet and provide planning for increasing net worth.
• Develop plans of action and provide tools, resources, and accountability to help clients meet goals.
• Understand income support services and connect clients to these services as needed.
• Use Salesforce and other software to document and reflect outcomes of clients accurately and in a timely manner.
• Complete the Combined Financial Assessment (CFA) for financial coaching clients.
• Assist the CWF Director, Outreach Coordinator, and Lead Financial Coach in creating recruitment, outreach, and retention strategies for participants.
• Conduct workshops on budgeting, saving, banking products, credit building, identity theft, and more.
• Monitor client retention and provide services to working clients.
• Conduct general benefits screening for income supports and assist clients through the application process as needed.
• Market CWF services to employers and maintain relationships with them.
• Obtain job vacancy information and refer appropriate job candidates.
• Work closely with culturally and ethnically diverse populations to connect them with employment opportunities.
• Assist in the design and implementation of outreach programs aimed at potential employers.
• Develop and maintain recruitment and placement programs with employers in local areas.
• Establish and maintain close working relationships with community-based recruitment sources and employment programs.
• Refer customers to training programs and classes, and/or employment opportunities.
• Monitor a job opening referral network and provide feedback on referrals and candidate success.
• Collaborate with employers to connect residents to career opportunities.
• Identify placement opportunities through contact with public and private organizations.
• Interview and screen job seekers/clients.
• Conduct job readiness training workshops.
• Assess customer skills and perform job matching to appropriate employment opportunities.
• Meet client activity goals on a monthly, quarterly, or as needed basis.
• Create and maintain manual and electronic data and files, ensuring accuracy and completeness of records.
• Support CWF tax site with credit building and coaching services as needed.

Requirements

• Bachelor's degree or equivalent and three plus (3+) years work experience preferred.
• Experience working with the public and more than one (1) year in financial and/or employment coaching, training, or a related field.
• Knowledge of credit, debt, and money management; savings and non-predatory financial products and services necessary.
• Ability to work with culturally and ethnically diverse populations, including individuals in prison re-entry programs.
• Knowledge of and familiarity with local employer needs and challenges is required.
• Ability and willingness to work as part of a small team across all program components.
• Proficiency with MS Office and Google Suite; familiarity with Salesforce is highly desirable.
• Strong interviewing, presentation, and interpersonal skills are required.
• Proficient in English and Spanish is strongly preferred.
• Availability to work some evenings and occasional weekends to accommodate client and program needs.