Financial Coordinator

About the position

The position involves working closely with the doctor and office manager to develop and understand the practice’s financial and payment policies. The role includes conducting financial consultations with both new and existing patients when new treatment plans are presented, ensuring that all patients have signed financial consent forms and agreements. The individual will manage and maintain payment options and policies to uphold the practice’s financial integrity and will be responsible for educating patients on their dental benefits and submitting claims to dental benefit plans. Additionally, the role requires overseeing accounts receivable, managing collections protocols, and training staff on financial protocols. The position also involves routine administrative duties and participation in emergency routines as needed.

Responsibilities

• Work with doctor/office manager to develop and/or understand the practice’s financial and payment policies.
• Conduct financial consultations with all new and existing patients when new treatment plans are presented.
• Ensure all patients have a current financial consent form signed and financial agreement signed with each new treatment plan presented.
• Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity.
• Understand the practice’s policy on working with dental benefit plans and educate patients on their dental benefits.
• Submit dental benefit claims as per the practice’s policy.
• Know the process of submitting claims with each dental benefit plan and submit as many claims electronically as possible.
• Oversee and track dental benefit plan accounts receivable and follow up on claims regularly to ensure timely payment.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on available outside financing options.
• Manage patient accounts receivable and track outstanding balances to ensure timely payment.
• Manage the practice’s collections protocol for all outstanding balances.
• Adjust or 'write off' the difference between the practice fee and dental benefit fee, as well as outstanding balances in accounts receivable that have aged over 120 days.
• Train all staff who collect or post payments on the practice’s financial protocols.
• Coordinate and communicate daily with the scheduling coordinator and treatment coordinator to identify patients on the schedule with any outstanding balances or financial consultation needs.
• Verify the breakdown of dental benefits for all new patients prior to the new patient exam and consultation.
• Routinely assist with administrative duties.
• Participate in the medical office emergency routine when required.
• Navigate software without assistance.
• Represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedules and office policies.
• Be flexible and excel in forward thinking to anticipate the needs of the patient and dental team.
• May be required to travel between office locations.

Requirements

• Working knowledge of dental terminology and practices.
• Basic accounting understanding with regard to interpreting the practice’s aging reports.
• Comfortable in a fast-paced, quickly changing environment.
• Ability to uphold financial policies while approaching patients in a friendly and supportive manner.
• Strong organization, interpersonal and communication skills.
• Comfortable interacting with the general public.
• As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.