Financial Counselor - Cooperstown, NY
UnitedHealth Group - Cooperstown, NY
posted about 1 month ago
About the position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Mon-Fri 8:30am to 5pm. It may be necessary, given the business need, to work occasional overtime. This is an on-site role at 1 Atwell Rd. Cooperstown, NY.
Responsibilities
- Assist patients with navigating their insurance benefits, cost of service and financial assistance needs.
- Serve as a liaison between medical staff, patient financial services, insurance payers, patients, family members and other team members to ensure excellent patient care.
- Verify insurance eligibility, benefits, and authorizations.
- Ensure appropriate insurance coverage is listed within a patient's account.
- Act as point of contact for uninsured and underinsured patients.
- Collaborate with Patient Financial Services and various foundations for charity care.
- Assist eligible patients with enrolling for coverage on the exchange portal.
- Create and finalize estimates for patients for upcoming/current services.
- Contact patients prior to their procedures and collect payments.
- Work with patients to set up payment plans and loan programs.
- Collect confidential and sensitive information in a respectful manner.
- Assist patients, departments and providers with eligibility, benefits and authorization questions and cost information.
- Remain knowledgeable with changing workflows.
- Navigate difficult conversations resourcefully and respectfully.
- Communicate protocols and complex terminology in a manner easy to understand.
- Motivate teammates to achieve goals set by department.
Requirements
- High School Diploma / GED (or higher).
- 1+ years of practical work experience in healthcare or finance.
- Ability to work full-time, Mon-Fri 8:30am to 5pm.
- Ability to work an on-site role at 1 Atwell Rd. Cooperstown, NY.
Nice-to-haves
- Experience with Microsoft Office products.
- Experience in a Hospital Patient Registration Department, Physician office or any medical setting.
- Working knowledge of medical terminology.
- Understanding of insurance policies and procedures.
- Experience in insurance reimbursement and financial verification.
- Ability to perform basic mathematics for financial payments.
- Experience in requesting and processing financial payments.
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
- Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
- 401(k) Savings Plan, Employee Stock Purchase Plan.
- Education Reimbursement.
- Employee Discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
