Financial Crimes Analyst II Fraud Change Management Coordinator

Fifth Third Bank - Cincinnati, OH

Full-time - Mid Level

Cincinnati, OH

1-10 employees

Credit Intermediation and Related Activities

About the position

The Financial Crimes Analyst II - Fraud Change Management Coordinator at Fifth Third Bank plays a crucial role in supporting the Fraud Leadership Team by facilitating training and development for analysts, managing change initiatives, and addressing customer complaints related to fraud. This position involves conducting complex data analysis to identify and mitigate financial crimes risk while ensuring compliance with relevant laws and regulations. The analyst will work independently and collaboratively to enhance processes and improve customer experiences.

Responsibilities

• Work in partnership with the Fraud Leadership Team to train and develop analysts.
• Facilitate the Change Management program by tracking tasks and assisting stakeholders.
• Address customer complaints related to fraud actions and policies promptly.
• Analyze complaint data to identify trends and areas for improvement.
• Report findings to leadership with recommendations for process updates.
• Contribute to Fraud policies, procedures, and risk assessments as required.
• Evaluate system activity and alerts in accordance with Fraud Prevention expectations.
• Make appropriate risk decisions related to fraud risk and escalate matters as necessary.
• Communicate effectively with internal and external customers on fraud-related matters.
• Conduct complex data analysis and document findings appropriately.

Requirements

• Bachelor's degree or equivalent work experience required.
• Three to five years of financial crimes or equivalent experience.
• Understanding of financial crimes trends, typologies, and regulatory requirements.
• Excellent oral and written communication skills.
• Ability to effectively communicate with all levels of the organization.
• Strong analytical, problem-solving, and conflict resolution skills.
• Ability to work independently and manage multiple priorities.

Nice-to-haves

• Experience in fraud prevention and detection.
• Leadership experience in a financial services environment.
• Proficiency in Microsoft Office Suite and financial crimes applications.

Benefits

• Competitive salary range of $56.4K - $71.4K per year.
• Opportunities for career growth and development.
• Engaged and inclusive workplace culture.