Financial Crimes Fraud Operations Analyst

Navigant Consulting - Draper, UT

Full-time - Entry Level

Draper, UT

Professional, Scientific, and Technical Services

About the position

The Financial Crimes Fraud Operations Analyst is responsible for investigating and analyzing potential fraudulent activities across customer accounts. This role involves responding to client inquiries, applying research and analytical techniques to assess unusual activities, and ensuring compliance with industry standards. The analyst will work both independently and collaboratively to deliver high-quality work while adhering to client procedures and requirements.

Responsibilities

• Respond to inbound client inquiries while delivering exceptional customer service.
• Apply research and analytic techniques to digest complex information sets to make logical determinations regarding unusual and potentially suspicious activity.
• Determine whether fraudulent activity is present across customer products.
• Apply consistent and well-documented analysis aligned with client and industry standards to ensure consistent decision-making for actions made against customer accounts.
• Assess customer profiles and client data to identify whether activity is consistent with typical purchasing/payment activity.
• Execute and deliver high-quality work product, functioning both independently and in a collaborative setting with a focus on client satisfaction.
• Learn client procedures, systems, and processes and adhere to client requirements.

Requirements

• Bachelor's degree from an accredited college/university and 2+ years relevant experience (Relevant experience may be substituted for formal education or advanced degree).
• Skilled at monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
• Strong understanding of bank operations including navigating banking systems and interpreting customer transactions.
• Knowledge of applicable laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance).
• Knowledge of Financial Crimes Compliance functions such as OFAC Sanctions, Anti-Money Laundering, KYC, CDD, EDD, and/or Financial Fraud Investigations.
• Experience working with manual and system-generated alerts/cases for the detection of potentially suspicious activity.
• Ability to detect and mitigate red flags for potential financial crime, including money laundering, terrorism financing activities, and fraud.
• Strong analytical and research skills.
• Ability to excel within a team environment and independently.
• Ability to multi-task and effectively prioritize tasks.
• Ability to work in a production-driven environment.
• Effective oral and written communication skills.
• Strong proficiency in Microsoft Excel and other Microsoft Suite Products.
• Ability to quickly learn and adapt to new policies, procedures, and vendor systems.
• A demonstrable willingness to work more than 40 hours when needed.

Nice-to-haves

• 1 to 2 years of experience assessing and reviewing system-generated and manual AML alerts and/or escalations/SAR write-ups for potentially suspicious activity.
• Experience with financial crimes risks associated with Transaction Monitoring/ Screening/ Fraud Operations/ SAR Reporting/Identification and Verification of Customers, KYC, CDD, and EDD.
• CAMS certification.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program