Financial Crimes Quality Assurance Analyst

Customers Bank - Malvern, PA

Full-time - Mid Level

Malvern, PA

11-50 employees

Credit Intermediation and Related Activities

About the position

The Financial Crimes Quality Assurance Analyst (FCC QA Analyst) at Customers Bank plays a crucial role in ensuring compliance with financial crimes regulations, including BSA/AML and fraud prevention. This position involves performing quality assurance duties, testing alert dispositions, and documenting errors to support the Financial Crimes Compliance Team. The analyst will collaborate with various business units and audit teams to maintain adherence to regulatory requirements and improve processes.

Responsibilities

• Perform periodic testing of alert dispositions, case documentation, and regulatory reports for adherence to procedures.
• Conduct periodic testing for the Customer Identification Program (CIP) review process and provide exception reporting.
• Document errors and trends via reporting to the BSA Officer & Assistant BSA Officer and affected business units.
• Regularly communicate with various business units to rectify CIP errors.
• Collaborate with validation and audit teams to support reviews.
• Perform periodic testing of BSA/AML/OFAC frontline functions, including potential OFAC matches and currency transaction reports.
• Ensure compliance with BSA/AML regulations, OFAC Regulations, and USA PATRIOT Act Regulations.
• Analyze data and develop effective reporting for various levels of management.
• Trend data to identify potential gaps and pinpoint discrepancies or inefficiencies.
• Draft complete policy and procedure documents, including visual aids when necessary.

Requirements

• 3+ years of experience in AML and/or fraud prevention and/or BSA/AML/OFAC Compliance.
• Experience documenting BSA/AML and fraud prevention alerts, case investigations, and suspicious activity reporting.
• Superior communication skills, both written and verbal.
• Ability to multi-task, work independently and as part of a team, establishing cooperative and collaborative working relationships.

Nice-to-haves

• ACAMS or CFE Certifications, or similar AML or Investigator Certifications.
• Experience with BSA/AML and fraud prevention monitoring and reporting systems such as Verafin, Prime, NICE Actimize.

Benefits

• Dedicated personal service for clients.
• Opportunities for personal development and growth.