Financial Empowerment Center Program Manager

International Rescue Committee - Sacramento, CA

Part-time - Manager

Sacramento, CA

Social Assistance

About the position

The FEC Program Manager at the International Rescue Committee (IRC) is responsible for overseeing the Financial Empowerment Center (FEC) program in Sacramento, which aims to enhance the financial stability of low-income households through personalized financial education and counseling. This role involves direct supervision of financial coaches, managing client caseloads, and acting as a liaison with various partners to ensure effective program implementation and outreach. The manager will also engage in grant writing, budget management, and data analysis to support the program's objectives and fulfill reporting requirements.

Responsibilities

• Manage, facilitate, and act as subject matter expert for all aspects of the Sacramento FEC program and the Student Loan Empowerment counseling program.
• Act as the liaison between IRC and City of Sacramento and State of CA partners, as well as external referral partners in the Sacramento area.
• Partner with internal and external technical advisors supporting financial coaching and student loan programs on a variety of projects, trainings, initiatives, etc. as needed.
• Supervise a staff of five full-time staff members; partner with staff members to articulate, pursue and complete performance goals.
• Support the marketing, outreach, and strategic referrals of clients to the Financial Empowerment Center and Student Loan Empowerment program.
• Manage, oversee, and utilize client management databases.
• Serve as main point (via phone and e-mail) of contact for the general public in reaching out to the Sacramento FEC; responding to new/existing client/partner inquiries in a timely manner.
• Run reports on a scheduled and ad hoc basis to understand program efficacy and data quality.
• Ensure that data collected within the client databases are complete and accurate.
• Fulfill all reporting requirements as determined by the funders in the funding contract agreement with accuracy and in a timely manner.
• Deliver presentations to FEC partners and other community members in person and online to introduce community members to the FEC and Student Loan programs, describe the financial coaching/student loan counseling service, share information on how to make appointments, etc.
• Manage a caseload of financial coaching and student loan counseling clients as needed (for example, during times of staff transitions and/or when client demand is high).
• Research and apply for new and repeat grant funding opportunities; partner successfully with IRC's Grants team following grant process timelines.
• Monitoring the successful spend-down of all program budgets, partnering with IRC's Finance team to ensure all fiscal aspects of grant programs are operating successfully.
• Participate in regular calls and semi-annual reviews with local government and funders.
• Successfully complete and pass FEC coach training.
• Regularly attend IRC Sacramento team and office meetings; participate in office-wide initiatives.
• Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in IRC Sacramento.
• Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Requirements

• Bachelor's Degree required; advanced degree strongly preferred.
• Experience in financial empowerment and education, asset building, community development, micro-lending preferred.
• Minimum of 3 years management experience, including program development, grant writing, monitoring and evaluation, and supervisory experience.
• Ability to function effectively within protocols and challenges of operating within a high-profile local and state government program.
• Proven fiscal management skills at an organizational level: including the ability to effectively manage program budgets and financial matters.
• Knowledge of data management and comfort working with large data sets.
• Excellent interpersonal skills: the ability to work effectively with partners and colleagues in a cross-cultural, multi-disciplinary environment.
• Comfortable delivering high quality presentations to the public, partner organizations; comfortable serving as program spokesperson for media stories and other opportunities.
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines.
• Excellent writing and verbal communication abilities.
• Strong computer skills: MS Word, Excel, Outlook, PowerPoint, Teams, Zoom, Salesforce, Asana.
• Valid driver's license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Benefits

• Sick time
• 403b retirement savings plan with up to 4.5% immediately vested matching contribution
• 3-7% additional IRC contribution to retirement plan
• Employee Assistance Program for staff and families
• 10 US paid holidays
• 20-25 paid time off days
• Disability and life insurance
• Medical, dental, and vision insurance with employee contributions starting at $135, $7, and $5 per month respectively
• Flexible Spending Account (FSA) for healthcare, childcare, and commuter costs