Raymour & Flanigan - Liverpool, NY
posted about 2 months ago
Raymour & Flanigan is seeking a Fraud Analyst to join our Payment Solutions team at the Field Support Center in Liverpool, NY. This position is integral to our Asset Preservation Team, focusing on reducing financial losses through effective fraud detection and prevention strategies. The Fraud Analyst will work closely with both the Loss Prevention and Asset Preservation teams to ensure that our business strategies are implemented effectively and that performance targets are met. This role involves investigating suspicious digital transaction activities and ensuring proper resolutions of account issues to protect both our customers' and the company's assets. The Fraud Analyst will be responsible for reviewing and analyzing online and ACH transactions prior to their release or approval to identify any potential fraud activity or misrepresentation. This includes monitoring suspicious credit card activity and online orders using the company's fraud technology software. The analyst will also review debit, credit card, and financing account information in comparison to transactions to verify customer information and identify potential fraudulent transactions. Additionally, the role requires monitoring and performing digital verification checks for possible fraudulent activity or compromised accounts. In this position, the Fraud Analyst will compile and analyze transactions across multiple payment channels to detect suspicious or high-risk activity. Identifying risks through investigation and analysis using various tools is crucial to mitigate risks and prevent further losses. The analyst will serve as a point of contact for associates or customers to discuss and resolve fraudulent activity, working with the field to obtain additional information and communicate actions being taken. Furthermore, educating stores on Loss Prevention related issues is a key responsibility of this role.