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Financial Patient Accounts Assistant
CentraCare Health - Saint Cloud, MN
posted 3 months ago
About the position
The Financial Patient Account Assistant at CentraCare is responsible for assisting patients with billing issues related to their accounts. This role involves determining acceptable payment options, following up on accounts, and ensuring compliance with established policies and procedures. The assistant will also handle bankruptcy adjustments and communicate with various agencies to resolve financial matters. The position aims to enhance the patient's perception of CentraCare by effectively managing their accounts and minimizing bad debts.
Responsibilities
- Assist guarantors in resolving billing issues related to their accounts.
- Determine acceptable payment options for patients.
- Follow up on accounts until resolution in accordance with policies and compliance guidelines.
- Handle bankruptcy adjustments and communicate with government agencies and third-party agencies.
- Review financial assistance options with guarantors and guide them on the application process.
- Strive to manage accounts in a way that enhances collections and minimizes bad debts.
Requirements
- Associate degree in business or a healthcare-related program preferred.
- Two years of relevant healthcare or collection experience preferred.
- Knowledge of billing and collection principles, including applicable laws and regulations related to healthcare collections.
- Experience with Microsoft Office applications and related healthcare systems and software preferred.
- Minimum of two years' experience in a hospital or clinic billing environment working with third-party payers.
Nice-to-haves
- Excellent communication, listening, and negotiating skills.
- Strong customer relations principles.
- Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.
Benefits
- Medical insurance
- Dental insurance
- Paid time off (PTO)
- Retirement plan
- Employee discounts
- Tuition reimbursement
- College grant programs
