Financial Service Representative

Alorica • Miami Lakes, FL

404d

About The Position

The Financial Service Representative at Alorica plays a crucial role in providing exceptional customer service by addressing customer concerns, resolving issues, and supporting clients with various financial services. This position requires effective communication and problem-solving skills to meet performance targets and ensure customer satisfaction.

Requirements

• High School Diploma or GED
• Customer Service Experience with a minimum of 6 months to one year
• Call Center experience is preferred
• Experience in Financial services or related field is a plus
• Strong Computer Navigation Skills - up to 14 navigational systems/pages may be used
• Familiarity with MS Office applications (Word, Excel)
• Excellent Oral and written communication skills
• Exceptional listening/comprehension skills
• Professional, friendly, positive, and enthusiastic telephone manner with a strong focus on providing exceptional customer experience
• Ability to adapt to a fast-paced and dynamic work environment
• Customer oriented
• Flexibility with Schedule and hours of operations

Responsibilities

• Assist incoming calls from customers regarding various services including credit/debit card issues, account balances, fund transfers, check deposits, and transaction disputes.
• Adhere to call disclosure and verification processes.
• Maintain working knowledge of company products, services, and promotions.
• Document call-related information for auditing and reporting purposes.
• Maintain and update customer information accurately as necessary.
• Upsell current customers on new or enhanced services.
• Investigate account-related issues and determine appropriate actions to achieve resolution.
• Coordinate effectively with other departments as needed to resolve customer issues.
• Meet and exceed individual and team-based performance targets, including call handling time, customer satisfaction, and first-call resolution rates.

Benefits

• Health, dental, and vision coverage/HSA
• PTO
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED