Financial Service Representative

Alorica-posted about 1 year ago
Full-time • Entry Level
Miami Lakes, FL
Administrative and Support Services
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The Financial Service Representative at Alorica plays a crucial role in providing exceptional customer service by addressing customer concerns, resolving issues, and supporting clients with various financial services. This position requires effective communication and problem-solving skills to meet performance targets and ensure customer satisfaction.

  • Assist incoming calls from customers regarding various services including credit/debit card issues, account balances, fund transfers, check deposits, and transaction disputes.
  • Adhere to call disclosure and verification processes.
  • Maintain working knowledge of company products, services, and promotions.
  • Document call-related information for auditing and reporting purposes.
  • Maintain and update customer information accurately as necessary.
  • Upsell current customers on new or enhanced services.
  • Investigate account-related issues and determine appropriate actions to achieve resolution.
  • Coordinate effectively with other departments as needed to resolve customer issues.
  • Meet and exceed individual and team-based performance targets, including call handling time, customer satisfaction, and first-call resolution rates.
  • High School Diploma or GED
  • Customer Service Experience with a minimum of 6 months to one year
  • Call Center experience is preferred
  • Experience in Financial services or related field is a plus
  • Strong Computer Navigation Skills - up to 14 navigational systems/pages may be used
  • Familiarity with MS Office applications (Word, Excel)
  • Excellent Oral and written communication skills
  • Exceptional listening/comprehension skills
  • Professional, friendly, positive, and enthusiastic telephone manner with a strong focus on providing exceptional customer experience
  • Ability to adapt to a fast-paced and dynamic work environment
  • Customer oriented
  • Flexibility with Schedule and hours of operations
  • Health, dental, and vision coverage/HSA
  • PTO
  • Optional daily pay or weekly pay
  • 401K retirement plan
  • Leadership programs
  • Paid training and tuition reimbursement
  • Employee discounts program including groceries, travel, insurance, phone plans, health and wellness, and pet supplies
  • Employee assistance program
  • Additional voluntary benefits
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