Financial Services Child Support Case Manager - Entry (Salem)

About the position

The Oregon Department of Justice’s Division of Child Support (DCS) is seeking to hire a Child Support Case Manager (Entry) for the Division’s Financial Services team located in Salem. Core skills to be successful as a case manager include critical thinking, attention to detail, customer service oriented, and adaptability. The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children. You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all, individuals are welcome and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today! We encourage all interested candidates to apply. This position is based in Salem, Oregon and a hybrid work schedule is available, working in office and remotely.

Responsibilities

• Review cases with attorneys, other states, and customers.
• Read and interpret court child support orders and modifications.
• Apply federal laws, Oregon laws and rules, agency policies and procedures.
• Audit cases and support records to verify they comply with rules, laws, and are accurate, and provide report of audit results.
• Distribute child support payments to appropriate accounts and evaluate reports to identify payments that should be held or released.
• Review documents for credit and debit satisfactions and adjust cases.
• Manage a case load of customers whom you interview and gather information from to determine child support payments proper distribution and disbursement.
• Assist child support workers in the field offices with payment questions and resolutions to parents.
• Support the division by explaining complex accounting practices and procedures to assist with questions.
• Provide technical expertise and explain audit results verbally and in writing.
• Testify at administrative hearings and other judicial and administrative proceedings as to the accuracy of an audit and validity of monies due.
• Facilitate administrative review process.

Requirements

• Three (3) years of experience working with the public in person or by phone giving information about services and programs and solving customer problems/complaints.
• Experience must include the use of personal computers, web-based applications, and typical software such as Microsoft Office.
• OR A Bachelor's Degree.
• Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check.
• A driver history check will be included for positions requiring state vehicle driving privileges.

Nice-to-haves

• Professional experience communicating policies, rules, or laws to the public.
• Experience using a variety of computer programs to view, enter, edit, and extract information.
• Professional experience working collaboratively with a team and strong interpersonal skills.
• Clear and professional communication written and verbal.
• Experience in a financial related field.
• Experience working independently, prioritizing own work, and meeting time sensitive deadlines, at times with little notice and frequent interruptions.
• Ability to maintain professional composure, tact, and friendliness while working with Oregon Child Support Program employees and communicating with the public who may be irate, hostile, or emotionally distraught in an environment with frequent interruptions.
• Strong attention to detail.
• Demonstrated record of dependability.

Benefits

• Permanent, full-time employment.
• Vacation, sick leave, 11 paid holidays a year, and special days off.
• Excellent medical, dental, and vision benefits.
• Pension and retirement programs.
• Endless peer and management support, and representation by the Service Employees International Union (SEIU).
• Opportunity to expand your professional skills.
• The Public Service Loan Forgiveness (PSLF) provides public service employees with federal student debt forgiveness, in certain situations, after 120 qualifying monthly payments.