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Financial Services Collections Specialist
$52,000 - $58,240/Yr
The Ccs Companies - Salem, NH
posted 2 months ago
Full-time - Entry Level
Salem, NH
About the position
The Financial Services Collections Specialist at CCS Companies is responsible for managing and collecting delinquent funds on high-balance accounts. This role involves overseeing a portfolio of over 400 accounts, engaging with customers to resolve outstanding debts while adhering to applicable laws and maintaining a professional demeanor. The position offers competitive pay, bonuses, and a comprehensive benefits package from the first day of employment.
Responsibilities
- Collect delinquent funds on high-balance accounts placed with CCS for third-party collection.
- Manage a portfolio of 400+ accounts, making daily calls to resolve outstanding matters.
- Engage customers professionally and in compliance with debt collection laws.
- Comprehend and execute verbal and written directions from supervisors.
- Maintain knowledge of CCS clients' loan programs and converse intelligently with customers.
- Read and interpret information regarding clients, debtors, policies, and laws.
- Participate in problem-solving and decision-making activities.
- Perform skip tracing for accounts with incorrect contact data using various resources.
- Maintain a professional and courteous working environment.
Requirements
- High school diploma or GED required.
- Prefer one or more years of general collection experience or sales experience.
- Strong interpersonal and verbal communication skills.
- Strong negotiation skills; motivated and goal-oriented.
- Basic math and writing skills.
- Ability to maintain a consistent full-time work schedule.
Nice-to-haves
- Previous skip tracing experience is highly preferred.
- Experience in collections, sales, or financial customer service (2 years preferred).
- Coachability and receptiveness to feedback.
Benefits
- Paid training
- Health insurance
- Dental insurance
- 401(k)
- Flexible spending account
- Tuition reimbursement
- Paid time off
- Vision insurance
- 401(k) matching
- Referral program
