Fine Jewelry Counter Manager - Full Time

Belk - Greenville, NC

Full-time - Entry Level

Greenville, NC

General Merchandise Retailers

About the position

The Fine Jewelry Counter Manager at Belk is responsible for driving sales and ensuring excellent customer service within the Fine Jewelry department. This role involves managing the overall operation and sales performance, executing merchandising standards, and fostering a team environment that prioritizes customer satisfaction. The manager will engage with customers, assist in merchandise selection, and lead promotional events while analyzing business performance to recommend strategies for improvement.

Responsibilities

• Proactively greet and engage customers warmly and with a smile.
• Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase.
• Drive sales and meet/exceed personal sales goals, as well as total department sales plan.
• Meet or exceed solicitation goal for Belk Rewards Credit Card program and other key metric goals.
• Build a loyal customer base and drive sales through customer clienteling.
• Execute successful promotions, including trunk shows, presell events, and other special events.
• Analyze daily/weekly/monthly business and recommend strategies to impact business.
• Role model and demonstrate excellent selling skills and customer service.
• Manage the achievement of sales plan by supporting Fine Jewelry Associate(s) to meet or exceed personal sales and key metric goals where applicable.
• Use training, role playing, and offer feedback to support growth and development of Fine Jewelry Associate(s) where applicable.
• Handle each customer transaction professionally, efficiently, and accurately.
• Build a successful repair business and meet personal and department repair revenue and service plan goals.
• Work professionally and pleasantly with co-workers, managers, and business partners to accomplish defined tasks.
• Complete minor repairs on fine jewelry to include removing watch links and changing watch batteries.
• Oversee daily operations functions, including daily counts, shipping and receiving merchandise, merchandising case lines within the department consistent with company visual standards, and accepting customer owned merchandise for repair at the processing center.
• Maintain Fine Jewelry security standards, including keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended, and locking all showcases and safes behind you.
• Identify and reduce shrinkage in area.
• Comply with all company policies and procedures.
• Accept additional duties or sharing responsibilities as requested by management.

Requirements

• No education requirement.
• Experience in retail and fine jewelry preferred.
• Strong interpersonal communication skills.
• Ability to use and learn keyboard, telephone, computer and other business-related equipment.

Nice-to-haves

• Knowledge of diamonds: 4 C's and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation.
• Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum.

Benefits

• Flexible scheduling including nights and weekends due to the needs of the Fine Jewelry Department.