Fine Jewelry Sales Associate - Full Time

About the position

As a Fine Jewelry Associate at Belk, you will play a crucial role in driving store sales by providing exceptional customer service and showcasing unique jewelry pieces that create lasting memories. Your responsibilities will include building strong customer relationships, meeting sales goals, and ensuring a high standard of merchandising and security within the Fine Jewelry department.

Responsibilities

• Meet/exceed personal weekly, monthly, and annual sales goals
• Meet/exceed personal Elite Service Plan attachment rate goals
• Meet/exceed personal presale goals for specified presale events
• Meet/exceed personal repair sales dollar goals
• Meet/exceed Belk Rewards credit card solicitation goals
• Meet/exceed trunk show sales and appointment goals
• Meet/exceed Item Locator sales goals
• Develop clientele/customer base by asking each customer to complete a client profile card
• Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase
• Handle each customer transaction professionally, efficiently and accurately
• Complete minor repairs on Fine Jewelry to include removing watch links, changing watch batteries
• Maintain Fine Jewelry merchandising and visual standards, including departmental signing
• Maintain Fine Jewelry security standards to include keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended and locking all showcases and safes behind you
• Complete diamond testing as required
• Check-in and replenish merchandise inside case lines
• Prepare merchandise transfers and repairs to the RPC as scheduled
• Complete customer repair envelopes and follow-up with the Repair department to ensure customer estimates and repairs are completed in a timely manner
• Refer to Fine Jewelry Weekly Priorities and execute sale sets and operational tasks in a timely manner
• Follow all procedures for inventory counts, move to Clearance projects and re-ticketing
• Maintain Belk professional standards for dress attire and appearance
• Cooperate and collaborate with fellow associates, management and business partners
• Comply with all company policies and procedures, to include the Absenteeism and Tardiness policy
• Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, the Sales Team Manager and/or Store Management
• Complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8

Requirements

• High School Diploma
• Strong interpersonal communication skills
• Fine Jewelry experience preferred/ retail or sales experience required

Nice-to-haves

• Knowledge of diamonds: 4 C's and the ability to discuss diamond product knowledge during the sales presentation
• Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum

Benefits

• Access to tools and resources necessary to be effective in your job
• Opportunities to meet with senior leadership
• Inclusive work environment
• Equal Opportunity Employer