Finxact - Lead, Digital UI / UX Designer

Fiserv - Alpharetta, GA

Full-time - Senior

Alpharetta, GA

10,001+ employees

Credit Intermediation and Related Activities

About the position

At Fiserv, a global leader in Fintech and payments, we are looking for a Lead, Digital UI / UX Designer for our Finxact Digital suite. This role involves serving as the lead UX/UI designer, driving platform adoption, and enhancing user experience through digital, self-service user experiences. You will collaborate with various departments to set the creative direction and design strategy, lead user research initiatives, and shape the overall user experience.

Responsibilities

• Lead the design of intuitive, user-centered experiences and self-service tools that enhance user experience and drive adoption of Finxact
• Facilitate research to gain deep insights into user needs, behaviors, and pain points
• Analyze customer journeys, feedback, behavioral data, and market research to identify opportunities for improvement and innovation
• Lead design sprints to quickly ideate, test, and build new features and experiences with the Finxact.io Product and Development team
• Design at various levels of fidelity, using frameworks, process maps, wireframes, and prototypes to communicate, evaluate, and refine ideas
• Collaborate with Product, Marketing, and Sales teams to ensure a cohesive and seamless experience across all user touchpoints
• Ensure consistency and quality across all design outputs, upholding high standards and adherence to the design system across all digital experiences

Requirements

• 5+ years of experience in UX/UI design, with a proven background in leading digital customer experience initiatives, preferably within the fintech or banking industry
• 4+ years of experience in UX/UI design principles, methodologies, and best practices
• 2+ years of experience facilitating user research, interviews and testing cycles
• 2+ years of experience with design tools such as Figma, Adobe, or other design tools
• Legally authorized to work in the U.S. without need for sponsorship now or in the future
• Bachelor's degree in design, human-centered design, or a related field or an equivalent combination of education, work or military experience

Benefits

• Medical, Vision and Dental Benefits
• Fuel Your Life Wellness Program
• 401k, Employee Stock Purchase Plans and Incentives & Bonuses
• Employee Resource Groups
• Paid Time Away