Summit Fire And Security - Fort Myers, FL

posted 5 days ago

Full-time - Mid Level
Fort Myers, FL
51-100 employees
Administrative and Support Services

About the position

The Fire Alarm & Security Operations Manager at Summit Fire & Security is responsible for overseeing the Alarm Service Department, ensuring high-quality service delivery, managing field personnel, and maintaining customer relations. This role involves coordinating activities, tracking budget targets, and ensuring compliance with safety and quality standards. The manager plays a crucial role in enhancing product service and supporting the growth of the team while adhering to company policies and procedures.

Responsibilities

  • Manage the Alarm Service Department field personnel to build a first-class service team.
  • Complete all open work orders within 30 days of creation.
  • Schedule field activities and coordinate with customers using staffing planning tools.
  • Assist with problems encountered during service delivery.
  • Review employee time sheets for accuracy and timely submission for payroll.
  • Assist Service Sales Representative in pricing service work according to company pricing structure.
  • Ensure responsiveness of Alarm Service Department personnel to customer requests and emergency calls.
  • Purchase or rent equipment needed for jobs and maintain communication with customers and field teams.
  • Review field employees per company policy and coordinate disciplinary actions as needed.
  • Ensure company vehicles are clean and well maintained according to policies.
  • Maintain tools in proper working order and coordinate new tool purchases as necessary.
  • Ensure Alarm Technicians complete tool inventory checklists quarterly.
  • Ensure all field employees are trained and licenses remain current.
  • Follow and enforce company safety programs and policies.

Requirements

  • High School Diploma or equivalent required.
  • Bachelor's degree in Business or equivalent preferred.
  • 5 years of Fire Life Safety Industry experience, specifically in Fire Alarm required.
  • NICET Level 1 Fire Alarm Certification required.
  • Fire Alarm Systems Agent (FASA) Certification required.
  • 5 years of professional computer skills required.
  • 1+ years of Supervisory experience within Fire Alarm required.
  • Valid driver's license with acceptable driving record required.
  • Ability to effectively read, write, and communicate in English.

Nice-to-haves

  • Experience with business intelligence systems, Sage 300 CRE, or similar preferred.
  • NICET or state-specific certification preferred.

Benefits

  • Paid holidays
  • Disability insurance
  • Health insurance
  • Dental insurance
  • Flexible spending account
  • On-the-job training
  • Employee assistance program
  • Vision insurance
  • 401(k) matching
  • Life insurance
  • Referral program
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