Fire Alarm & Security Operations Manager

Summit Fire And Security - Fort Myers, FL

Full-time - Mid Level

Fort Myers, FL

51-100 employees

Administrative and Support Services

About the position

The Fire Alarm & Security Operations Manager at Summit Fire & Security is responsible for overseeing the Alarm Service Department, ensuring high-quality service delivery, managing field personnel, and maintaining customer relations. This role involves coordinating activities, tracking budget targets, and ensuring compliance with safety and quality standards. The manager plays a crucial role in enhancing product service and supporting the growth of the team while adhering to company policies and procedures.

Responsibilities

• Manage the Alarm Service Department field personnel to build a first-class service team.
• Complete all open work orders within 30 days of creation.
• Schedule field activities and coordinate with customers using staffing planning tools.
• Assist with problems encountered during service delivery.
• Review employee time sheets for accuracy and timely submission for payroll.
• Assist Service Sales Representative in pricing service work according to company pricing structure.
• Ensure responsiveness of Alarm Service Department personnel to customer requests and emergency calls.
• Purchase or rent equipment needed for jobs and maintain communication with customers and field teams.
• Review field employees per company policy and coordinate disciplinary actions as needed.
• Ensure company vehicles are clean and well maintained according to policies.
• Maintain tools in proper working order and coordinate new tool purchases as necessary.
• Ensure Alarm Technicians complete tool inventory checklists quarterly.
• Ensure all field employees are trained and licenses remain current.
• Follow and enforce company safety programs and policies.

Requirements

• High School Diploma or equivalent required.
• Bachelor's degree in Business or equivalent preferred.
• 5 years of Fire Life Safety Industry experience, specifically in Fire Alarm required.
• NICET Level 1 Fire Alarm Certification required.
• Fire Alarm Systems Agent (FASA) Certification required.
• 5 years of professional computer skills required.
• 1+ years of Supervisory experience within Fire Alarm required.
• Valid driver's license with acceptable driving record required.
• Ability to effectively read, write, and communicate in English.

Nice-to-haves

• Experience with business intelligence systems, Sage 300 CRE, or similar preferred.
• NICET or state-specific certification preferred.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• On-the-job training
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program