Firm Executive Director

Crenshaw, Ware & Martin, P.L.C. - Norfolk, VA

Full-time - Manager

Norfolk, VA

Professional, Scientific, and Technical Services

About the position

The Executive Director at CWM is responsible for overseeing the firm's operations, driving efficiency, and supporting growth initiatives. This role encompasses financial management, human resources, IT, and administrative functions, requiring strong operational expertise and leadership skills.

Responsibilities

• Develop, implement, and manage operational policies and procedures to ensure efficient workflow.
• Oversee administrative functions, including scheduling, office management, and resource allocation.
• Establish and monitor key performance indicators (KPIs) to assess operational efficiency and recommend improvements.
• Collaborate with the managing partner to develop budgets, financial forecasts, and strategic plans.
• Supervise billing, collections, payroll, and expense management.
• Track financial performance, provide regular reporting, and offer insights for optimizing revenue and profitability.
• Manage HR functions, including recruitment, onboarding, and employee development.
• Manage performance evaluation processes, support professional development, and foster a positive culture.
• Coordinate IT infrastructure, applications, and security with Virtual Chief Information Officer.
• Identify and implement technology solutions to improve workflow and enhance client service.
• Support client service standards and initiatives to enhance client satisfaction and retention.
• Collaborate on business development activities, including marketing initiatives, brand positioning, and client outreach.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• Proven experience in operations or leadership roles within the legal, professional services, or related industry.
• Strong financial acumen, with experience in budgeting, financial reporting, and profitability analysis.
• Familiarity with legal technology and software (e.g., TABS, Practice Master, Clio, QuickBooks, or similar).
• Excellent communication, leadership, and interpersonal skills.
• High level of organization, attention to detail, and problem-solving abilities.
• Knowledge of HR practices, compliance, and employment law is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance