Firmwide Outsourced Solutions and Managed Services Manager, CX- Research Analyst - Location Flexible

$100,000 - $171,100/Yr

RSM - Tampa, FL

Full-time - Mid Level

Hybrid - Tampa, FL

Professional, Scientific, and Technical Services

About the position

The Outsourced Solutions and Managed Services Manager, CX- Research Analyst at RSM US LLP is responsible for enhancing client experience through effective survey management and data analysis. This role involves collaborating with various teams to design and implement client surveys, optimize service delivery, and drive continuous improvement initiatives. The position offers a unique opportunity to contribute to the development of a new team within a dynamic environment, focusing on delivering superior client experiences and operational excellence.

Responsibilities

• Design and develop scalable client surveys across the client lifecycle.
• Work with service delivery teams to optimize and automate processes where appropriate.
• Automate workflows using tools such as ServiceNow, PowerBI, and Qualtrics.
• Maintain and distribute trends and reporting from the client experience dashboard for various surveys.
• Attend frequent meetings to collaborate with peers and prioritize features and workflows.
• Participate in large-scale, cross-functional initiatives.
• Work directly with cross-functional stakeholders and users of the tools and dashboard.
• Interpret survey results and extract appropriate theme analysis through automation.

Requirements

• Minimum of 5 years of relevant experience in data analysis, client experience, or a similar background.
• Experience with surveying script platform Qualtrics.
• Bachelor's degree in Information Technology, Business Administration, Data Analytics, or a related field.
• Interest in market research, data analytics, and consumer behavior.

Nice-to-haves

• Experience with Power BI and ServiceNow.
• Knowledge of continuous improvement methodologies.
• Familiarity with land surveying and product management.

Benefits

• Flexible scheduling to balance work and life demands.
• Competitive benefits and compensation package.
• Discretionary bonus based on firm and individual performance.