First Call Telephonic Customer Service Representative

$37,710 - $47,133/Yr

Zenith Insurance Company - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

Miscellaneous Manufacturing

About the position

The First Call Telephonic Customer Service Representative at Zenith Insurance Company is responsible for providing exceptional customer service by handling a high volume of phone calls, documenting conversations, and assisting with claims processing. This entry-level position requires effective communication skills and the ability to manage diverse client needs efficiently.

Responsibilities

• Answer a large volume of phone calls promptly and efficiently.
• Document all phone conversations in the notepad system for departmental access.
• Obtain information over the telephone or from written correspondence to complete and process the Notice of Injury.
• Gather additional claim/injury information for the three-point contact.
• Handle calls from various states, funds, and clients with diverse needs.
• Respond to requests for provider information using various source materials.
• Schedule medical appointments for initial treatment and fax required documentation to providers.
• Assist in printing and mailing daily notices of injuries as per state and office requirements.
• Perform clerical duties associated with First Call requirements as assigned.

Requirements

• High School Diploma or equivalent combination of education and experience required.
• Bachelor's Degree or equivalent combination of education and experience preferred.
• Entry-level position with previous call center experience preferred.
• Claims or nursing background is a plus.
• Typing speed of 35 words per minute with high accuracy.
• Personal computer and mainframe computer skills required.
• Excellent written and verbal communication skills required.
• Exceptional telephone skills and manners.
• Excellent interpersonal skills.
• Highly organized.

Nice-to-haves

• Claims or some nursing background a plus.

Benefits

• Paid parental leave
• AD&D insurance
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Employee assistance program
• Vision insurance
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year
• Vacation: 2 weeks/year
• Sick Leave: 10 paid Company Holidays
• 2 Personal Days
• 2 Floating Holidays