First Liberty Bank Universal Banker

Unclassified - Oklahoma City, OK

Full-time

Oklahoma City, OK

About the position

The Universal Banker at First Liberty Bank is essential in delivering exceptional customer service and fostering long-term relationships with clients. This role involves handling various banking transactions, opening and managing deposit accounts, and resolving customer service issues through multiple channels. The Universal Banker is also responsible for promoting banking products and services, ensuring customer satisfaction, and participating in community outreach and marketing initiatives.

Responsibilities

• Develop and maintain customer relationships by providing exceptional customer service at all times
• Seamlessly transition between multiple roles while consistently identifying and pursuing sales opportunities
• Process teller transactions efficiently and accurately
• Comply with FLBs established procedures and policies, complete all required training
• Acquire and maintain comprehensive knowledge of the ever-changing banking industry
• Open, close, and revise deposit accounts for customers using a consultative approach, ensuring tailored financial solutions and exceptional service
• Grow accounts and customer base through cross-selling, networking and other outside sales activities
• Thorough understanding of all deposit products and services including promotional products
• Contribute to branch and bank goals by promoting the banks products and services
• Other responsibilities and duties as assigned

Requirements

• Superior customer service and communication skills (verbal and written)
• Effective selling and cross-selling skills
• Friendly, outgoing, confident, assertive, and enthusiastic personality
• Display professional and polished demeanor
• Accuracy and attention to detail
• Team player, willing to help all associates
• Demonstrate initiative and ownership, ability to solve problems
• Efficiently assist clients with time constraints, ensuring their needs are met promptly and effectively
• Ability to handle multiple responsibilities, using time management skills to plan and prioritize tasks
• Proven ability to effectively interact with others, forge relationships with clients and employees
• Adaptability, willingness to learn, work overtime if needed
• Intermediate Microsoft Office Skills; Outlook, Word and Excel

Nice-to-haves

• One year of cash handling, customer service or prior banking experience
• Ability to maintain high level of confidentiality
• High School Diploma