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First Notice of Loss Representative
Merastar Insurance Company - Henderson, NV
posted 2 months ago
About the position
The Bilingual Claims Customer Service - Initial Loss position at Kemper involves serving as the first point of contact for customers, providing exceptional customer service in a call center environment. This role does not require prior insurance experience, as a comprehensive training program will be provided. The position emphasizes the importance of customer interaction and support in the claims process, ensuring a positive experience for all stakeholders.
Responsibilities
- Provide superior and responsive customer service in a call center environment.
- Receive incoming calls from customers regarding claims.
- Enter information into the claims system to initiate the claims handling process.
- Answer customer questions and provide information when possible, directing requests to the appropriate departments as necessary.
Requirements
- 1 year of customer service or call center experience required.
- High school diploma or GED required.
- Excellent telephone etiquette.
- Good typing skills - 25 WPM with 95% accuracy required.
- Excellent planning and organizational skills.
- Bilingual in Spanish and English preferred.
Benefits
- Qualify for your choice of health and dental plans within your first month.
- Robust 401(k) match, Health Spending Accounts, and various retirement plans.
- Tuition Assistance Program, paid certifications, and continuing education programs.
- Opportunities to contribute to the community through United Way and volunteer programs.
- Generous paid time off and business casual dress.
- Employee discounts for shopping, dining, and travel through Kemper Perks.
