First Notice of Loss Representative

Full-time - Entry Level

Remote - Henderson, NV

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Bilingual Claims Customer Service - Initial Loss position at Kemper involves serving as the first point of contact for customers, providing exceptional customer service in a call center environment. This role does not require prior insurance experience, as a comprehensive training program will be provided. The position emphasizes the importance of customer interaction and support in the claims process, ensuring a positive experience for all stakeholders.

Responsibilities

• Provide superior and responsive customer service in a call center environment.
• Receive incoming calls from customers regarding claims.
• Enter information into the claims system to initiate the claims handling process.
• Answer customer questions and provide information when possible, directing requests to the appropriate departments as necessary.

Requirements

• 1 year of customer service or call center experience required.
• High school diploma or GED required.
• Excellent telephone etiquette.
• Good typing skills - 25 WPM with 95% accuracy required.
• Excellent planning and organizational skills.
• Bilingual in Spanish and English preferred.

Benefits

• Qualify for your choice of health and dental plans within your first month.
• Robust 401(k) match, Health Spending Accounts, and various retirement plans.
• Tuition Assistance Program, paid certifications, and continuing education programs.
• Opportunities to contribute to the community through United Way and volunteer programs.
• Generous paid time off and business casual dress.
• Employee discounts for shopping, dining, and travel through Kemper Perks.