First Party Fraud Analyst Lead (Experienced)

$120,550 - $230,400/Yr

USAA - Colorado Springs, CO

Full-time - Mid Level

Remote - Colorado Springs, CO

Credit Intermediation and Related Activities

About the position

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. As a dedicated First Party Fraud Lead Analyst, you will be an individual contributor for the First Party Fraud team within Financial Crimes. This role requires leveraging expert business, analytical, and technical knowledge to lead discussions with cross-functional teams, understanding and collaborating on highly sophisticated business objectives, and influencing First Party Fraud solution strategies. You will be expected to be a subject matter expert in multiple areas of focus and drive conversations around technical solutions to create more effective strategies, systems, processes, or resources that benefit the business needs. In this position, you will be responsible for developing and supervising the progress of a strategic plan for opportunities and adjusting to rapid changes in the environment. You will effectively communicate and implement business strategy, aligning with the company's overall goals. Leading discussions within a single vertical, you will drive the fraud strategic plan that will result in both short and long-term growth of the business. You will also lead large-scale implementations and projects that impact managed tools, improving, synchronizing, and integrating process controls and automation. Your role will involve monitoring, understanding, and adopting emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. You will succinctly deliver sophisticated analysis and findings in a manner that conveys understanding, influences senior executives, garners support for recommendations, drives business decisions, and influences business strategy. This position offers a flexible work environment, requiring you to be in the office four days per week, with the option to work remotely in the continental U.S. and occasional business travel.

Responsibilities

• Leverage expert business, analytical, and technical knowledge to lead discussions with cross-functional teams.
• Apply advanced analytical techniques to solve large-scale business problems.
• Organize and oversee the development of requirements/resources necessary to meet established objectives.
• Apply innovative and scientific/quantitative analytical approaches to draw conclusions and make recommendations.
• Translate recommendations into communication materials for all levels of management.
• Incorporate visualization techniques to support analysis and ease understanding for less technical audiences.
• Identify and gather relevant and quality data sources for problem-solving.
• Integrate and transform disparate data sources and apply appropriate data hygiene techniques.
• Document assumptions, methodology, validation, and testing for peer reviews and compliance requirements.
• Monitor and adopt emerging technology affecting scientific methodologies and quantitative analytical approaches.
• Deliver complex analysis/findings succinctly to influence senior executives and drive business decisions.
• Provide subject matter expertise in operationalizing recommendations.
• Research and pursue industry-leading practices in data and analytics to advance knowledge.
• Identify opportunities for continued learning in the data and analytics space.
• Innovate to create new data sets and insights.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements

• Bachelor's degree in a quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data Science, or related discipline; OR 4 years of related experience may substitute for degree.
• 8 years of data & analytics experience; OR 6 years of data & analytics experience with up to 2 years of progressive functional business experience for a total of 8 years combined experience; OR an advanced degree in a quantitative analytics field and 6 years of experience in data/analytics or functional business experience.
• 3 years of direct and/or indirect management experience.
• Demonstrates expert skills in mathematical and statistical techniques for fact-based decision-making.
• Expert knowledge of data analysis tools, data visualization, and developing analysis queries in SQL, SAS, BI tools, or other analysis software.

Nice-to-haves

• Previous First-party fraud strategy experience.
• Expertise with Model Risk Management and associated documentation.
• Knowledge in at least one product area with experience building strategies to prevent fraud.
• Experience in multiple coding languages (SQL, SAS, Python) and visualization tools (Tableau).
• Strong analytical and critical thinking skills with a basic understanding of statistics.
• US military experience through military service or as a military spouse/domestic partner.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance and parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education assistance.