First Party Fraud Policy Analyst

$79,120 - $118,680/Yr

Citigroup - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

Credit Intermediation and Related Activities

About the position

The Fraud Risk Senior Analyst is a seasoned professional responsible for developing and improving fraud detection and prevention strategies within Citi Retail Services. This role requires in-depth knowledge of financial crime prevention, analytical skills, and the ability to influence decisions through effective communication and leadership. The analyst will manage strategic risk analytical projects, ensuring a balance between risk management and customer experience while adhering to compliance and audit requirements.

Responsibilities

• Guard against intelligent, adaptive perpetrators of financial crime and manage strategic risk analytical projects for Citi Retail Services portfolios, including 3D Secure and Digital Wallets.
• Develop and implement effective fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience.
• Proactively identify fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions.
• Leverage customer data to build risk segmentation and mitigation strategies.
• Evaluate new tools and products that enhance risk detection and prevention.
• Act as primary interface with internal and external partners to evaluate new tools to build detection and analytical capabilities.
• Apply subject matter expertise to the prioritization and planning of projects in conjunction with fraud management policies and strategies.
• Interact with Policy, Operations, and other functional business partners to optimize business strategies.
• Ensure adherence to strict audit and control requirements; participate in audit-related activities and assist with completion of the audit and compliance-related activities.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Requirements

• 5+ years of retail banking experience, Demand Deposit related experience preferred, Fraud Prevention experience strongly preferred.
• Previous experience in statistical analysis with working knowledge of at least one of the following statistical software packages: SAS/SQL (preferred), SPSS, or equivalent.
• 4+ years of analytical and data mining experience preferably.
• Bachelor's/University degree or equivalent experience.

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays