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Marriott International - Fort Lauderdale, FL
posted 2 months ago
About the position
The Sales Executive position at Marriott Vacations Worldwide focuses on converting prospective owners into purchasers and maintaining relationships with existing owners. The role involves utilizing effective sales techniques, managing the sales contract process, and ensuring customer satisfaction post-sale. The Sales Executive will cater the sales experience to individual needs, follow up on leads, and develop future business opportunities while adhering to company policies and regulations.
Responsibilities
- Convert prospective owners into purchasers using effective sales techniques.
- Develop relationships with prospective owners through referrals and leads.
- Cater the sales experience to individual needs and preferences.
- Complete all required paperwork and legally required documents accurately and timely.
- Maintain customer relationships post-sale to ensure satisfaction and develop future business opportunities.
- Answer owner questions regarding properties and amenities, and make recommendations based on their needs.
- Follow up on referrals and leads from owners.
- Monitor owner satisfaction and inform them of upcoming promotions.
- Develop and maintain records on customer contacts for effective follow-up.
- Monitor contract processing to minimize rescission decisions and ensure timely closings.
- Present sales presentations following the Consultative Sales Process.
- Establish trust with prospective owners throughout the sales process.
- Customize sales presentations based on the needs of prospective owners.
- Provide tours of the Sales Gallery, Property, and Model specific to the sales distribution site.
- Explain product features, advantages, and benefits to prospective owners.
- Complete and close the sales contract process ensuring all documents are signed and notarized.
- Prepare for daily appointments by reviewing necessary details and owner history.
- Follow up with guests through email, phone, or mail after face-to-face interactions.
- Ensure accurate processing of sales documents and review contract details with customers.
- Analyze problems and develop strategies to overcome challenges in sales processes.
- Respond to and monitor customer inquiries in a timely manner.
Requirements
- High school diploma or GED required.
- Proficiency in English is required.
- Active and in-good standing professional Real Estate License where mandated by law.
Nice-to-haves
- One year of related experience preferred.
Benefits
- Sign-on bonus paid after 45 days and 6 months of employment.
- Opportunities for professional development and training.
- Employee discounts on vacation packages and services.
