Fitness Desk Concierge

Garden of the Gods Club - Colorado Springs, CO

Full-time

Colorado Springs, CO

Amusement, Gambling, and Recreation Industries

About the position

As the welcoming, first-impression of STRATA Fit, the Fitness Concierge is critical to ensuring that each athlete has a positive, enjoyable, rewarding, and memorable workout experience with every interaction, every session, and every day. The Fitness Concierge greets and directs athletes, guests, members, and team members as they enter the facilities and provides exceptional service and assistance with inquiries about fitness operations, gym policies, personal training and fitness coaching opportunities, workout reservations, group fitness class schedules, and various key administrative functions, including phone and email management, facility and equipment cleanliness, and retail sales.

Responsibilities

• Operate efficiently and effectively all functions of the Fitness Center, equipment, and workouts.
• Create up-to-date athlete records and workout preferences in database management systems.
• Maintain constant sanitation, cleanliness, and tidiness of gym facilities, locker rooms, and lobby, including retail.
• Maintain full stock of equipment, towels, supplies, and athlete amenities.
• Manage workout reservations appointments, including recurring and cancelling, and assistance with bookings.
• Perform check-in, check-out, and payment transaction processes in accordance with policies.
• Execute Guest Pass procedures for affiliates utilizing the facilities and collaborate with Membership.
• Maintain product knowledge for retail, including brands, costs, promos, specials, and contacts, and know fitness equipment, vendor brands, specifications, and benefits for use.
• Deliver consistent friendly and professional phone and email etiquette.
• Greet every athlete, guest, member, and team member, and set the tone for every interaction.
• Provide extraordinary service that is 'enriching by nature.'
• Demonstrate a professional appearance and be attentive to what matters most.
• Be empowered to make things go right if they go wrong.
• Give the athlete, guest, member, or team member a fond farewell.
• Deliver a wellness mindset focused on excellence, achievement, success, and hospitality.
• Provide positive interactions and exceptional service.
• Learn athlete's preferences and provide anticipatory service.
• Integrate physical fitness into the everyday wellness and special occasion retreats.
• Maintain confidentiality in athlete matters.
• Maintain the distinct STRATA Wellness aesthetic, appearance, atmosphere, and culture.
• Address athlete questions promptly and courteously; address feedback utilizing the LEARN Model.

Requirements

• Must be able to think critically and creatively, have knowledge of proper body mechanics to prevent injury.
• Must have financial knowledge, including basic math, money handling, and pricing.
• Requires excellent communication skills, computer (technology) skills including Excel, interpersonal skills, and record keeping.
• High School Diploma is required and some college preferred.
• Background experience and education in physical education, exercise science, sports medicine, kinesiology, biology, or sport management is preferred.
• Previous gym, fitness, wellness, or personal trainer (or relevant role) experience preferred.