Fitness Manager

UFC Gym - Miami, FL

Full-time - Mid Level

Miami, FL

Amusement, Gambling, and Recreation Industries

About the position

The Fitness Manager (FM) is responsible for ensuring a positive customer experience, both personally and through Coach supervision. FM's are responsible for delivering great member service and private training & supplement revenue. As needed, they address member issues, employee relations issues, and oversee scheduling and timekeeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures. FM's are responsible for the successful attainment of revenue goals pertaining to private training and supplements.

Responsibilities

• Recruit, hire, train and develop a strong team of coaches and potential leaders.
• Maintain a fully engaged and high performing Personal Training/MMA team that aligns with company values and goals.
• Ensure Coaches are productive, that revenue and service goals are properly communicated and that the Club remains on-track to attain daily, weekly and monthly financial goals.
• Set monthly, weekly and daily goals and objectives, which are consistent with those of the Company.
• Conduct monthly, weekly and daily meetings with Coaches to review performance and operations, as well as offer direction, motivation and guidance towards achieving personal and club goals.
• Handle member service matters, such as providing tours of the Club, explaining services offered by the Fitness Department and signing members up for training agreements and appointments.
• Mediate member issues and complaints in a timely and effective manner, elevating issues when appropriate.
• Perform various administrative and housekeeping duties within assigned areas as needed.
• Alert the Operations staff of repairs and maintenance needs in the club.
• Conduct facility walk-throughs daily.
• Comply with operational procedures in the club and follow up with compliance checks through the monitoring of club systems and employee performance.
• Work the floor to assist members and encourage their involvement in private training.
• Ensure accurate administration of client programs, supplement purchases, measurement tracking and workout programs.
• Arrive on time, prepared and attentive for training appointments.
• Assist in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc.
• Sell training sessions and execute an effective prospecting strategy.
• Conduct guest tours and assume responsibility for completing sales of staff when needed through the Turn-Over process.
• Responsible for achieving monthly revenue objectives set forth by the Company with regards to private training and supplements.
• Review daily club sales performance and individual employee performance statistics with the VP and staff members to identify issues and clarify behaviors needed to achieve club sales goals.
• Administer company policies as they relate to the sales process.

Requirements

• In depth knowledge of Personal Training techniques from assessment to program design.
• Possesses a working knowledge of the DotFIT program and software.
• Must be able to operate and adjust all Fitness equipment.
• Knowledge of company policies, practices and procedures, including emergency and safety procedures.
• Strong interpersonal and communication skills.
• Able to demonstrate and maintain a friendly, enthusiastic and positive attitude.
• Possesses a strong customer service focus.
• Responds professionally to requests and inquiries from guests, members and staff.
• Understands and follows oral and written instructions.
• Communicates clearly and concisely.
• Possesses strong organizational skills.
• Understands basic record keeping practices and procedures.
• Demonstrates the ability to organize and prioritize multiple tasks.
• Must be computer proficient, with basic skills in Microsoft Word and Excel.

Nice-to-haves

• Four-year degree in a related field recognized by UFC Gym.
• Experience in management/employee relations preferred.