About the position
Bloomingdale's is dedicated to making fashion personal and fun, and our mission is to guide and inspire our customers to make style a source of creative energy in their lives. The Fitting Room Service Ambassador (FRSA) plays a crucial role in this mission by ensuring that the customer experience is prioritized above all else. This position involves greeting and assisting customers both in the fitting room and on the sales floor, responding to requests for additional merchandise, and ensuring that every fitting room is ready for customer use. The FRSA is responsible for promptly clearing merchandise from fitting rooms and preparing it for return to the appropriate areas on the selling floor. In addition to maintaining the fitting rooms, the FRSA will leverage their product knowledge to drive sales by making product recommendations and assisting customers in their selections. This role also includes maintaining the cleanliness and organization of adjacent areas on the sales floor, ensuring that the environment is neat, clean, and ready for shopping. Communication with the store leadership team is essential to support the customer experience, drive sales, and reduce potential loss. The FRSA must be proficient in Bloomingdale's Point of Sale systems and company devices to process sales in a warm and celebratory manner. The position requires flexibility in scheduling, as the FRSA must be available to work nights, weekends, and holidays. This role is vital in creating a welcoming atmosphere for customers and ensuring that their shopping experience is enjoyable and efficient.
Responsibilities
- Greet and assist the customer both in the fitting room and on the floor.
- Ensure fitting rooms are customer-ready by promptly clearing merchandise and preparing it for its return to the appropriate area on the selling floor.
- Respond to customer requests for additional merchandise and other assistance in the fitting room.
- Leverage product knowledge to drive sales through suggestive selling and customer assistance.
- Ensure merchandise is saleable, tagged, and floor ready when preparing merchandise for its return to the selling floor.
- Maintain communication with the store leadership team to support protecting the customer experience, drive sales, and reduce shortage.
- Communicate signs of potential loss including damage to merchandise, missing sensors, tags, etc.
- Maintain and recover in adjacent areas on the selling floor ensuring the area is neat, clean, and ready to shop.
- Be proficient in Bloomingdale's Point of Sale systems and company devices to process sales in a warm celebratory fashion.
Requirements
- No education or experience required.
- Able to multi-task in a fast-paced environment with a strong sense of urgency.
- Proven ability to build cross-functional relationships across stores and the organization.
- Able to work a flexible schedule based on department and store/company needs.
- Regular, dependable attendance and punctuality required.
- Able to work independently.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
