FIU Fraud Analyst (Hybrid) (Richmond, VA)

$43,075 - $64,625/Yr

American National Bank - Glen Allen, VA

Full-time - Entry Level

Glen Allen, VA

Credit Intermediation and Related Activities

About the position

The FIU Fraud Analyst is a critical role within the Bank's comprehensive fraud prevention program, responsible for the daily operational deployment of various systems to analyze, detect, and prevent fraudulent activities. This position operates on a hybrid schedule, specifically from Tuesday to Saturday, 10 AM to 7 PM, and is essential in safeguarding the enterprise from financial losses due to both internal and external fraudulent behaviors. The Analyst will monitor a wide range of transaction types, including Wires, ACH, Check, Deposit, Online Banking, and Card transactions, to identify potentially fraudulent activities. In this role, the Analyst will engage in thorough investigations of fraud events affecting Atlantic Union Bank (AUB), its non-bank affiliates, subsidiaries, and stakeholders. This includes researching and analyzing high-risk transactions to uncover possible fraud cases, documenting and making decisions on complex alerts, and conducting customer outreach to gather evidence of fraud. The Analyst will also analyze data outputs to detect patterns and trends in fraudulent activities, serving as a point of contact for internal customers with inquiries related to fraud. Timely investigations and follow-ups on fraud alerts are crucial, adhering to established Service Level Agreements (SLAs). The Analyst will also be responsible for distributing relevant information to various departments within the organization that may be impacted by current fraud trends. Additional responsibilities may be assigned at the discretion of the Fraud Prevention and Detection Manager, making this a dynamic and essential position within the organization.

Responsibilities

• Investigate internal and external fraud events perpetrated against AUB, its applicable non-bank affiliates subsidiaries, and stakeholders.
• Research and analyze high risk transactions to identify possible cases of fraud.
• Document and decision complex alerts and cases to identify reportable suspicious activity.
• Conduct customer outreach as needed to determine evidence of fraud.
• Conduct analysis of data output to detect fraud patterns and trends.
• Serve as a point of contact for internal customers with general questions or concerns about fraud.
• Provide timely investigations and follow up to fraud alerts based upon established SLAs.
• Distribute pertinent information to departments throughout organization that may be affected by current Fraud trends.
• Other responsibilities may be assigned at the discretion of the Fraud Prevention and Detection Manager.

Requirements

• High School diploma or equivalent required; College degree preferred.
• Certification as a fraud professional (CAFP and/or CFE) preferred.
• Must have 2 or more years of banking, business, Fraud, BSA, or criminal justice related experience.
• Excellent interpersonal communication skills, both written and verbal.
• Ability to work independently as well as in a team environment.
• Detail oriented with strong organizational skills.
• Ability to prioritize and meet deadlines.
• Strong time management skills driven by a sense of urgency for resolution.
• Decision making and problem-solving capabilities based on analytical data.
• Superior customer service skills.

Benefits

• Eligible to participate in an applicable incentive compensation plan or discretionary profit sharing bonus program.
• Comprehensive benefits package including health insurance, dental insurance, and retirement plans.