Fixed Operations Director

$64,575 - $96,863/Yr

Cwi - Puyallup, WA

Part-time - Manager

Puyallup, WA

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

Camping World is seeking a Fixed Operations Director to join our growing team. As the Fixed Operations Director, you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. This role involves supporting and managing the Service Manager(s) while driving profitability and ensuring customer satisfaction. You will play a crucial role in overseeing the service department, ensuring that both internal and external customer satisfaction is consistently high. In this position, you will drive profitability through increased sales, gross profit, P&L management, and labor cost control. You will also be tasked with building a high-performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices. Fostering a culture that promotes employee development and retention, customer satisfaction, and philanthropy will be key to your success. Additionally, you will create and maintain strong working relationships with external vendors and meet or exceed monthly budget projections while maintaining a safe and functional working environment.

Responsibilities

• Support and manage the Service Manager(s) as part of the Fixed Operations team in the location
• Ensure a consistently high level of internal and external customer satisfaction throughout the service department
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control
• Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
• Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
• Create and maintain strong working relationships with external vendors
• Meet or exceed monthly budget projections
• Maintain a safe and functional working environment

Requirements

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
• Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast-paced, deadline-driven environment
• Knowledge of RV's and RV systems is a plus
• Strong written and verbal communication skills
• Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
• Intermediate or better skills in MS Office (Word, Excel, Outlook)
• Ability to read and analyze P&L reports
• Valid driver's license
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending
• Exposure to heights and hazards related to working with electrical and welding equipment
• Environmental conditions include heat, cold, humidity, noise, dust and wetness

Nice-to-haves

• Knowledge of RV's and RV systems is a plus

Benefits

• Tuition Reimbursement
• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave
• On the job training opportunities
• Comprehensive benefit package including medical, dental, vision and more