Fixed Operations Director

$64,575 - $96,863/Yr

Camping World - Longmont, CO

Part-time - Manager

Longmont, CO

Motor Vehicle and Parts Dealers

About the position

As the Fixed Operations Director at Camping World, you will play a pivotal role in ensuring the highest level of customer satisfaction and profitability at our Service Center in Longmont, Colorado. This position requires a dynamic leader who can support and manage the Service Manager(s) while driving profitability and ensuring customer satisfaction across all service operations. You will be responsible for fostering a culture that promotes employee development, retention, and philanthropy, while also maintaining strong relationships with external vendors. Your leadership will be crucial in building a high-performing team that includes Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers. You will also be tasked with meeting or exceeding monthly budget projections and maintaining a safe and functional working environment. In this role, you will ensure a consistently high level of internal and external customer satisfaction throughout the service department. You will drive profitability through increased sales, effective P&L management, and labor cost control. Your ability to analyze P&L reports and implement strategies for improvement will be essential. The ideal candidate will have experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry, and will demonstrate a strong commitment to customer satisfaction and operational excellence. You will also be expected to create a positive work environment that encourages employee engagement and development, ultimately leading to enhanced customer experiences and business success.

Responsibilities

• Support and manage the Service Manager(s) as part of the Fixed Operations team.
• Ensure a consistently high level of internal and external customer satisfaction throughout the service department.
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control.
• Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices.
• Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy.
• Create and maintain strong working relationships with external vendors.
• Meet or exceed monthly budget projections.
• Maintain a safe and functional working environment.

Requirements

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred.
• Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast-paced, deadline-driven environment.
• Knowledge of RV's and RV systems is a plus.
• Strong written and verbal communication skills.
• Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.).
• Intermediate or better skills in MS Office (Word, Excel, Outlook).
• Ability to read and analyze P&L reports.
• Valid driver's license.
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.
• Prolonged periods of standing, stooping, crawling, and bending.
• Exposure to heights and hazards related to working with electrical and welding equipment.
• Environmental conditions include heat, cold, humidity, noise, dust and wetness.

Nice-to-haves

• Experience in the RV, automotive, marine, or power sports industry.
• Knowledge of RV systems.

Benefits

• Tuition Reimbursement
• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave
• On the job training opportunities
• Comprehensive benefit package including medical, dental, vision and more for full-time associates
• Access to dental & vision coverage for part-time associates.