Cwi - Lincoln, NE
posted 4 months ago
Camping World is seeking a Fixed Operations Director to join our growing team. As the Fixed Operations Director, you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. This role involves supporting and managing the Service Manager(s) while driving profitability and ensuring customer satisfaction. You will play a crucial role in overseeing the service department, ensuring that both internal and external customer satisfaction is consistently high. In this position, you will drive profitability through increased sales, gross profit, P&L management, and labor cost control. Building a high-performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers is essential, and you will be expected to foster a culture that promotes employee development and retention, customer satisfaction, and philanthropy. Additionally, you will create and maintain strong working relationships with external vendors and meet or exceed monthly budget projections while maintaining a safe and functional working environment.