Fixed Operations Specialist - Atlanta

Ally Financial

Full-time - Mid Level

Remote

Credit Intermediation and Related Activities

About the position

The Fixed Operations Specialist at Ally Financial is a dealer-facing role responsible for managing the profitability of the vehicle service contract business within a designated territory. This position involves both virtual and in-person interactions with assigned dealers, requiring regular travel to meet dealer needs. The specialist will analyze accounts, develop action plans, handle claims, and maintain strong relationships with dealers to enhance profitability and operational efficiency.

Responsibilities

• Analyze assigned accounts to identify loss control opportunities
• Develop and execute tailored action plans for each assigned dealer
• Maintain a dealer contact cadence appropriate for each account based on profitability
• Handle individual or reconcile multiple claim issues including adjudication of more complex claims
• Perform documentation reviews to assess sales versus submission, repair order and used car trends
• Train employees at assigned accounts on claim and system processes
• Build and maintain strong relationships with dealers
• Establish 'Hawthorne Effect' via onsite presence as dictated by business needs
• Communicate and collaborate regularly with matrix partners
• Maintain SalesForce documentation to expectations around dealer activities
• Participate in additional trainings, educational activities, and regulatory compliance awareness
• Participate in special projects/assignments

Requirements

• High school diploma or GED required; Associate or Bachelor's degree preferred
• 4+ years of Automotive industry experience required; prior dealer experience a plus
• Experience in foundational operational roles (MCS, RS, OA) preferred
• Excellent communication and collaboration skills
• Analytical abilities to breakdown claim information into trends
• Prior Ally systems experience preferred
• Ally product knowledge preferred
• Above average computer and technical skills
• Proficient knowledge of Microsoft Office programs
• Proficiency in Power BI preferred

Benefits

• 11 paid holidays
• 20 paid time off days
• 8 hours of volunteer time off
• 401K retirement savings plan with matching and company contributions
• Student loan pay downs and 529 educational save up assistance programs
• Tuition reimbursement
• Employee stock purchase plan
• Flexible health and insurance options including medical, dental and vision
• Employee, spouse and child life insurance
• Short- and long-term disability
• Pre-tax Health Savings Account with employer contributions
• Healthcare FSA
• Critical illness, accident & hospital indemnity insurance
• Total well-being program
• Adoption, surrogacy and fertility assistance
• Paid parental and caregiver leave
• Dependent Day Care FSA
• Childcare discounts
• Mentally Fit Employee Assistance Program
• Subsidized and discounted Weight Watchers® program
• Travel allowances
• Relocation assistance
• Signing bonus
• Equity